Shipping Policy

Last updated: September 21, 2026

This Shipping Policy explains the processing, shipping, tracking, and delivery procedures for orders placed through Luckets.com.

1. Shipping Area

Luckets currently ships to addresses within the United States, including eligible U.S. territories and military addresses when supported by the available carrier.

We do not currently offer international shipping.

2. Order Processing Time

Most Luckets products are prepared after an order is placed. Please allow 2–5 business days for your order to be processed and prepared for shipment.

Business days are Monday through Friday, excluding U.S. federal holidays. Processing may take longer during holidays, promotional periods, unusually high order volumes, or when an order requires additional customer information.

Processing time is separate from carrier transit time.

3. Estimated Delivery Time

After an order has been processed and shipped, standard delivery generally takes 3–5 business days.

The estimated total time from placing an order to receiving it is therefore approximately 5–10 business days.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, service interruptions, incorrect addresses, and other circumstances outside our control may affect delivery times.

4. Shipping Rates and Free Shipping

Shipping charges are calculated and displayed during checkout before payment is completed.

Orders with a merchandise subtotal of $100 or more qualify for free standard shipping within the United States. The qualifying subtotal is calculated after discounts and before taxes and shipping charges.

Orders below $100 are charged the shipping rate displayed at checkout. Expedited shipping, when available, may require an additional charge and may not qualify for free shipping.

5. Order Tracking

When your order ships, we will send a shipping confirmation email containing the available tracking information.

Please allow up to 24–48 hours after receiving the shipping confirmation for the carrier’s tracking system to display updated information.

6. Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@luckets.com. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply before the order can be shipped again.

7. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages. If this occurs, you may receive more than one tracking number. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

8. Delayed, Lost, or Missing Packages

If tracking has not updated for more than 7 business days or your order has not arrived within the estimated delivery period, please contact us at support@luckets.com with your order number.

We will review the tracking information and assist you with the appropriate carrier inquiry or claim. Carrier investigations and claim decisions may require additional processing time.

If tracking shows that a package was delivered but you cannot locate it, please:

1. Verify the shipping address on your order confirmation.

2. Check around the delivery location and with other members of your household.

3. Check with neighbors, building management, or reception staff.

4. Contact the carrier using the tracking number.

5. Contact Luckets if the package is still missing.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us at support@luckets.com within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

We will review the information and determine the appropriate resolution in accordance with our Return and Refund Policy.

10. Contact Information

For questions about shipping, tracking, or delivery, contact us at:

Luckets – Operated by Optime Plus LLC
14520 Avion Pkwy, Suite 120
Chantilly, VA 20151
United States
Email: support@luckets.com
Website: https://www.luckets.com